We FINALLY managed to get additional parking arranged. We now have a large overflow carpark.
I used to come in to work with tights under my jeans it was that cold, but last year we had a heater installed - my gosh it is brilliant. When the sales rep was talking about how warm it was I was dubious as it's such a big unit, but it really is effective and the feedback for the temperature has been great - we've even had comments in the winter that it's too warm would you believe!
We've been on customer service course, had barrista training and have been on other course with the skills hub.